Last updated: [fecha_actual]
Colibri Behavioral Therapy (“we,” “our,” “us”) is committed to protecting the privacy, confidentiality, and security of your personal information, following the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial laws.
This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services in Canada.
1. Accountability
Colibri Behavioral Therapy takes full responsibility for protecting the personal information under our control. A designated Privacy Officer oversees compliance with this policy and Canadian privacy laws.
For inquiries:
📧 info@colibriaba.com
2. What Information We Collect
We collect only the personal information necessary for the delivery of our services. This may include:
a. Personal Information
- Full name
- Contact information (email, phone number, address)
- Client information (e.g., date of birth, gender, diagnosis, therapy goals)
- Health and developmental history
- Emergency contact details
b. Automatically Collected Data (Non-Identifiable)
- Browser and device type
- IP address
- Pages visited on our site
- Date and time of visits
We use this to analyze and improve website performance and user experience.
3. Why We Collect It
We collect, use, and disclose personal information to:
- Assess eligibility for services
- Provide behaviour therapy and consultation
- Coordinate care with schools or health professionals (with consent)
- Communicate with families or guardians
- Schedule sessions and manage billing
- Comply with legal and regulatory obligations
- Improve service delivery and website performance
We will always inform you of the purpose before or at the time we collect your data.
4. Consent
We obtain informed consent before collecting, using, or disclosing your personal information, unless otherwise permitted or required by law. For minors, consent must be provided by a parent or legal guardian.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us directly.
5. Limiting Use, Disclosure, and Retention
We do not sell, rent, or trade personal information. Your data will be shared only with:
- Clinical staff assigned to the case
- Partner professionals (only with prior consent)
- Authorized third-party service providers (e.g., secure storage or billing)
- Authorities if required by law (e.g., child protection services or court orders)
We retain information only for as long as necessary to fulfill its purpose or comply with legal requirements.
6. Safeguarding Your Information
We protect personal information using physical, administrative, and technical safeguards, such as:
- Secure electronic storage
- Password-protected systems
- Confidentiality agreements with staff
- Limited access based on role and necessity
Despite our best efforts, no digital system can be guaranteed 100% secure.
7. Accuracy and Access
We take reasonable steps to ensure your personal information is accurate and complete.
You have the right to request access to your personal information and to request corrections if needed. To do so, contact us at:
📧 info@colibribehavioraltherapy.com
We will respond within 30 days, as required by PIPEDA.
8. Children and Youth Privacy
As we serve children and youth, we collect personal data only with verifiable parental or guardian consent. We do not knowingly collect data from minors without proper authorization.
9. Use of Cookies and Web Analytics
Our website may use cookies to enhance functionality and gather anonymous usage data. You can control or disable cookies via your browser settings.
10. Third-Party Links
Our site may contain links to external websites. We are not responsible for their privacy practices. Please review their policies when visiting those sites.
11. Changes to This Policy
We may update this Privacy Policy as necessary to remain compliant with Canadian laws and to reflect changes in our practices. The latest version will always be available on our website.
Last updated: [May, 2025]
12. Contact Us
If you have questions, concerns, or complaints about this policy or our handling of your data, please get in touch with our Privacy Officer:
📧 info@colibribehavioraltherapy.com
📍 [357 60th Avenue East, Vancouver, British Columbia, V5X 1Z8 CA]
🕐 We aim to respond within 30 days.
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